Simply browse our products, select your desired items and options (shade, quantity), and click "Add to Cart." Once you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive a confirmation email shortly after.

Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been processed for shipment. Please contact us at [support email] as soon as possible with your order number. Once an order has been dispatched, we are unable to make changes.

No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping information, and access exclusive member benefits such as reward points and early access to promotions.

Standard international shipping typically takes 7–14 business days depending on your location. Expedited shipping options (5–7 business days) are available at checkout for select countries. Please note that customs clearance may add additional time.

Shipping rates vary based on your destination country and the shipping method selected. You can view the exact shipping cost at checkout before completing your purchase. Free shipping may be available for orders over a certain amount — check our current promotions for details.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also log into your account and view tracking information under "My Orders."

We accept refund requests within 14 days of delivery for items that are unused, unopened, and in their original packaging. Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5–7 business days.

Yes, absolutely. If your item arrived damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a full refund or replacement at no additional cost to you.

Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product). Return shipping costs are the responsibility of the customer unless otherwise stated.

Yes, exchanges are accepted within 14 days of delivery for items that are unused and in original condition. Please contact our support team with your order number and the details of the item you'd like to exchange for. Note that exchange availability is subject to stock.

Once we receive your returned item and confirm it meets our exchange conditions, we will process and dispatch the replacement within 3–5 business days. You will receive a new tracking number via email once it has shipped.

If the desired item is unavailable at the time of your exchange request, we will offer you the option of a store credit, a refund, or the ability to wait until the item is restocked. Our team will keep you updated on restock timelines.

To start a return, please email our customer support team at [support email] with your order number and reason for return. We will provide you with return instructions and the return shipping address. Please do not send items back without prior authorization.

For hygiene and safety reasons, the following items are not eligible for return: opened or used cosmetic products, items without original packaging, free gifts or promotional items, and products purchased during final sale events.

Return shipping costs are the responsibility of the customer, except in cases where the wrong item was sent or the product was defective upon arrival. We recommend using a trackable shipping method for returns, as we cannot be held responsible for items lost in transit.